Advantages of the ICCP

There are a multitude of advantages that accompany a move away from a traditional phone system and into the open, converged communications space. A no-cost consultation with an Intorrent design engineer will reveal how your company can benefit from many of these.

The most obvious advantages include:

• Shared bandwidth

  This is always one of the most significant financial pickups. If your company is in the position to combine some aspects of their phone system trunking and internet access, the benefits can be substantial.

  This can lead to additional savings from:

• A simplified Phone and IT Infrastructure

  It is likely that your company has personnel responsible for the phone system and voice network. You may also employ a separate group of individuals that maintain the data network and associated systems. The deployment of an ICCP often results in a consolidation of the voice and data networks, an elimination of servers and a reduction in staff.

  This also can result in:

• A single point of administration

  Most companies that move to the converged environment move from several boxes and several administration interfaces across multiple facilities to a single point of administration and maintenance. This ease of administration also allows system administrators to be more responsive to system users.

  This can allow System Administrators to:

• Connect and empower remote and mobile workers

  The most glaring weakness of the traditional phone systems is their inability to accommodate today's mobile workforce. The Converged Communications Platform allows remote users to gain full access to the ICCP system via the internet. Features that are nearly identical to those they would find in their office are now available anywhere they have internet access.

  With the mobile workforce of many companies comes a requirement to

• Integrate to handheld PDAs and cell phones

  Once voice communications become digital and are packetized on the network it opens numerous doors for integration to devices that can reap substantial rewards in user efficiency. Integration to PDAs and WAP enabled mobile phones will allow users to remotely manage emails, including having faxes and emails read to them by a text-to-speech (TTS) engine. Employee productivity is greatly enhaced when the applications are properly integrated.

  The ICCP integrates these devices and makes application integrations easy:

• Seamless Integration of Applications

  The open architecture and standards based design of the ICCP software means that "voice" can reside on your network as just another application; adding functionality and integrating seamlessly with existing applications. For example, if your company uses a CRM package or other customer database, it's likely that with the ICCP can deliver the call to the desktop accompanied by a screen-pop from the application of your choice.

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